As ProPlay deals with digital goods, our cancellation and refund policy is as follows:
You may cancel your order if the product has not yet been delivered or activated. Once processing begins, cancellation may not be possible.
Once a product is delivered, activated, or redeemed, no refund is possible under any circumstances due to the nature of digital goods.
If a product (e.g., code or account) is not working due to an error on ProPlay's side, and you provide valid proof within 24 hours of delivery, we will investigate and issue a replacement within 24–48 hours.
We do not entertain refunds for accidental purchases, change of mind, or buyer's remorse. Please ensure you review product details carefully before purchase.
For any issue, contact our team via WhatsApp at +92 322 8439950 or email at Ismaeelahsen001@outlook.com. We will guide you through the solution or replacement process promptly.
Last updated: July 8, 2025